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Customer has bad copy of book

A customer has ordered my book from you and they have contacted me to say it has pictures and text in french printed on the pages before my book. The pictures and french txt are not part of my book. This is a bad copy how can he get a replacement?
KHHT

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Hello,

I'm sorry to hear of the problem with your book. Questions like this are better answered by our Customer Support Team. To submit your support request, please click here:

 https://support.blurb.com/hc/en-us

Best,

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