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Pending order - problem

I have waited over a week with my order marked as Pending - despite several attempts to get help from B lurb I have no human response and the ticket gets changed to 'Solved' when in fact it hasn't. My order is still Pending but is dues the day after tomorrow. I am wondering what's going on ....
Steve Leverett

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Hi, 

I was able to locate your support request and see that you were helped by our Customer Support team. If you have any further questions, please feel free to update your support request. 

Mutuala M.
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