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BookSmart/Blurb not saving changes to my book

I started a book, 100+ pages and when I went back to edit/add pages I find Blurb did not save all my changes.

I've contacted Blurb support but no response so far. Any ideas ??

Bob

Robert Koblewski

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Am having the exact same problem with Bookify.  Lost 4 hours of work.  I am so frustrated. 

BurtFrau 0 voti
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I finally downloaded the Book Smart program again and all worked fine. I just completed another book and had a problem where the program would crash when I tried to add photos. Again after downloading the program again it worked. It has become very frustrating to use Blurb. 

Robert Koblewski 0 voti
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This is a serious problem that is very upsetting. I think the problem is that when a book gets very long (100 pages) it takes a long time to write the book to its file. The Bookwright software seems to not know that it is not yet finished writing the file when it lets you close the program. I guess that the different threads of execution are not synchronized. There is no hourglass preventing the user from closing the program before the file is completely written. The work around is to wait several minutes after saving the book before you use the program to do anything else. I wish I knew this problem existing before I started my book with Bookwright. The problem has gotten worse. Now when calling up a large book Bookwright crashes windows 7 with a blue screen.

If Blurb would be so kind as to send me the source code I would be happy to fix the problem for them.

 

johnfredhand 0 voti
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Bookwright just lost four days worth of work. I was saving all along, but now that I reboot the software, the changes are nowhere to be found. I've been a longtime Blurb user but this is so frustrating I don't know what to do.

funcoot 0 voti
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Has this been answered? I've just lost my changes for a third day in a row. I have even tried saving different versions so that if it lost my current version I would have the previous. However when I close the program, and open it again, it does not matter which version I open, none of them have my changes. The file size is different in each version so it knows that I've added images however no changes to my layout show up. I've lost 4 hours one day, 3 hours the next and 4 hours today. Is there an answer to this?

BryanVerstee 0 voti
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I just can't  understand!!!

It just saves a part of the magazine I am creating. (4 first pages for example...)

mazidesign 0 voti
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book won't save any changes at all. continually crashing. Ive made several books before but this upgrade is worthless. I try to save every few minutes now and it only saves about 1 time in 10 and always (14 times I have tried today) only crashes. Wont even let me fill out the crash report... ? Will there be any upgrade to correct this?

robisonranch 0 voti
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I filed a ticket for this problem in Bookwright. They released a new version late last week and had me uninstall/reinstall. I have not tested it very much yet but I can save pages it appears, I haven't uploaded a book to see if that works. At any rate try getting the new version and tell me if it works.
Brenda Neckels 0 voti
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1.  See my comment earlier this morning.  This is still a serious problem.  What can I do to avoid it.  Will uninstalling and reinstalling Blurb add to the problem or help solve it? XXXXXXXX@msn.com

dskweath 0 voti
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This problem was resolved with an update to the latest Blurb software. However, at one point we noticed that if you use the "save as" option to save your book to a new file name the name of the book you are currently editing did not change to the new name. This is non-standard behavior.

We were able to finish the 100+ page book finally after the latest software update. We have not tried the software lately (several months).

johnfredhand 0 voti
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Hi everyone. If BookSmart is crashing or not saving changes please contact our customer support team

As this is a technical support issue which cannot be addressed in the forums I am going to close this thread..

(Also, it's not a good idea to post your personal info (like your email address) in a public forum, as you're leaving yourself open to spam from anyone who sees it. I'm going to edit out those addresses). 

 

Michael Y. 0 voti

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