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Unanswered complaint about print quality

I submitted a complaint about printing errors in 5 books recently received as part of a 40 book order. It has been almost two weeks now, and I have heard nothing. I included photos of each of these 5 problems. Blurb acknowledged receiving my communication by immediately providing me with a ticket id number, but no response as to whether they are going to replace the 5 copies or credit my account????
drbgrf

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Hi,

I am sorry about the delay in getting back to you with your request. I was able to locate your support request and see that you were helped by our Customer Support team. If you have any further questions, please feel free to update your support request. 

Mutuala M.
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