I've been having this exact same problem. Definitely an issue at there end if more than one of us is having it.
Failed to create a secure connection
I am having a hard time getting booksmart to upload my book to the site. It keeps saying Failed to Create a secure connection. I have done everything that they suggest. I don't have any type of firewall and I am connected to the internet. Any suggestions?
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Same for me
I have tried with 2 differents computers. Switch off all firewall, reinstall booksmart, change password, etc...
Still no possibility to upload a book.
A lot of time wasted in book creation, without any solution to print them !!!
I am glad to know that it isn't just me. I submitted a help ticket, but it says it is still waiting to be assigned. I have spent hours working on those books. Hoping that the issue is resolved so that we can get our books printed.
Yes, there appears to be an issue today :(
Wow! The same thing happened to me last night Friday, 01-22-2016.
I keep getting the same alert ; "Failed to create a Secure connection. I have tried everything. I'm almost in tears because I can't move on. My project is ready to go, but it is inside of Booksmart and would take forever to start over in something else.
me too! I hope Blurb will do the right thing and extend their offer window accordingly, once fixed :)
I've had the same problem over the past 24hr. I'm getting the message "Failed to Create a Secure Connection" every time I try to connect from Booksmart to Blurb. Given Blurb must be aware of this issue it would be useful for them to post a message on their website advising of this problem. It would avoid others wasting countless hours trying the things they suggest, none of which work.
So relieved to read others are having the same problem. I agree that I trust they will extend the discount's validity period. I am so, so, so frustrated!!
Hello, Blurb? Are you there? Can someone please provide some information on this issue?
Same issue here. Blurb - please help!
Me too; have just posted a new comment hoping that Blurb will still honour the 35% discount soon to expire! Is it their fault?
Same issue here. Very frustrating.
I'm also having this problem! Tried disabling firewall and anti-virus programs but still getting the same error message :(
Same as above, HELP!
Ditto to all below........real bad service
ME TOO I spend weeks to prepare this book but now I can't seem to upload it ??
I sent a request but no response ...
THANKS for your help
I have no firewall and a new Mac ... with no specific corporate setting
Is anyone from BLURB HELPDESK reading this and can guide us if it is a general issue ???
and how to ensure that we can still benefit from the promo QUEST16 as deadline is approaching
I have the same problem on my PC Server and notebook as well. This is probably problem with Blurb services! PLEASE could somebody from Blurb to help? I have a plan to order book but with this services - no deal!
Same problem ! And no response from the support desk of Blurb....
Same issue here, hello Blubr can you give us an eta on a fix?
I am having the same problem, was hoping to take advantage of the 35% off but I cant upload my book.
Come Blurb sort it out.
I am also having the same problem. I have spent the day trying to figure this out and I have tried everything! I hope Blurb can figure this out and still allow us to use the discount code. I submitted a request, but am still waiting to be assigned.
Hi There, I have tried 3 different computers and spent over 3 hours trying to upload my book, all without success. I messaged the Twitter account for assistance without as response. I wonder of the upload server is malfunctioning. Will you be extending your "QUEST35" code?
I am running BookSmart v. 220.127.116.11818_en_US on Windows 7 as well as Windows 10.
Finally blurb have woken up!!
Had this message:
"I'm sorry to hear of the trouble uploading your BookSmart project. As of Jan 24, 2016 if you are not using BookSmart version 18.104.22.168820 or greater, you will no longer be able upload books using an older version of BookSmart. We apologize for the inconvenience, however this is a required security update to bring BookSmart up to date with latest security and privacy practices. [...]"
So get downloading the latest version of blurb people, and hope your book still works! I didn't get any answer to my question about extension of the offer window tho .....
During the numerous hours wasted trying to solve an issue that I thought was at my end, I downloaded Blurb's latest version available of BookSmart 3.4.7 3.4.7 34818 on Saturday 23 Jan and it still didn't work. Not surprising given they now say that as of Jan 24, 2016 you must have BookSmart version 22.214.171.124820 or greater. Sorry Blurb but that's not really a very satisfactory way of dealing with your customers by not advising beforehand.