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No response from Support

I've put in several requests for help with the Indesign Plug in (which is not giving me the correct document size) and it's been a week with no response!! I'm trying to order a book for Christmas and am ready to give up on this site. This is the second time where I haven't gotten responses to inquiries. Waiting over a week to provide assistance seems like a bad business plan. Can someone respond to my requests?
tkondy

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Hi,

We were receiving a higher than normal volume of requests and our response time was greatly affected. We appreciate your patience.

I was able to locate your support request and see that you were helped by our Customer Support team. If you have any further questions, please feel free to update your support request.

 

Mutuala M.
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