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Lost book order and no support

I placed an order 3 weeks ago, which was supposed to be delivered to me Nov. 5. I received an email saying the delivery would be delayed, but was given no other information. I have sent 4 messages over the last two weeks with no response. This is extremely unprofessional. I don't know what to do.
jenalevy

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Hi, 

I am sorry there were troubles with delivering your order. I was able to locate your support request and see that you were helped by our Customer Support team. If you have any further questions, please feel free to update your support request.

Mutuala M.
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