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FedEx has not received package

Shipment info was sent to FedEx on 10/8 for delivery on 10/12. To date FedEx has not received the package. The status says "the delivery date may be updated when FedEx receives the package." A ticket number was issued (1278448). To date still no response. Is anybody working on help tickets? I've sent 2 emails and no response.
Jean Long

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I was able to locate your support request and see that you were helped by our Customer Support team. If you have any further questions, please feel free to update your support request.

Mutuala M.
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