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No response for claim about damaged books

I submitted a request on August 7th (#1256011) about 14 damaged copies and requested new copies. So far after 10 days, I haven’t heard from anyone on this matter. This is a yearbook for 45 people, and we can’t distribute them to the group until we get an answer on our request. I don’t know where else to go, so I’m posting this here. Please direct me to the right people to resolve this matter.
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Hi, 

I was able to locate your support request and see that you were helped by our Customer Support team. If you have any further questions, please feel free to update your support request. 

Mutuala M.
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