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lost project using Bookwright

I have just finished my book - 100 pages - hours and hours of effort and now tears. Tried to upload but Bookwright wanted to update. It failed several times and then said reload Bookwright. Had to remove to reload and now book not there. Have pdf of it prior to upload but no good. Please help me.
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Hello,

I'm sorry to hear of the problem with your book. This is a question for our Customer Support team, and I see that you've submitted a support request. Please keep working with them to resolve the issue.

Thanks.

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