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Wrong book delivered

I ordered a book (my daughter's second year) and was shipped someone else's vacation book. I've opened a customer service request, left a message with the phone number as well as tweeted at Blurb. No one has responded to any of my messages.

I want to get the book I actually ordered and I want to find out where they shipped my daughter's photobook. Of course it's full of personal images and it's distressing to think that they've shipped it to some random stranger.

Does anyone have any other way of contacting Blurb as I've had zero luck so far getting in touch with anyone.

tdsoroka

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I just had the same thing happen! Would love to hear if you come up with something! :)

bookloveraz 0 votos
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Me (Andrew) Too,

I've just received notification that the book I ordered for friends has not been delivered and they have received something completely  unexpected; I'm searching for someone at Blurb to sort this out.

 

AndrewLavell 0 votos
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Well, after leaving a voicemail and creating a ticket - it wasn't until I reached out on Twitter that my concern was dealt with.

I was refunded the cost of my book and they are reprinting and resending at their cost. But I still don't know if another random person has my daughter's book, which is concerning. But overall happy with the response, even if I did have to go through three channels to finally get one.

tdsoroka 0 votos
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tdsoroka,

At the risk of appearing rude/naïve, could you please let me know which telephone number you used to leave a voicemail?

Regards,

Andrew

AndrewLavell 0 votos
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It seams to be a common problem with Blurb, I also noticed the quality is going down. They are getting sloppy!

Uli Rose

uli rose 0 votos
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Well I just got my book in the mail. No wait, I got the box for my book with the copy of the invoice/packing slip but no book!!!! I repeat no Book!!!!!

Marschal Fazio 0 votos
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I ordered 2 books and had someones personal book sent to me instead of the one i ordered I'm not happy the books were really expensive i have waited nearly a month for them to arrive and then i don't even receive the book i ordered, no response from blurb, and i feel for the people who have made their personal book for their little baby girl and its been delivered to me, so monique (who loves sunglasses from sydney) and david (who loves to play guitar born in geelong) you met in melbourne and have a gorgeous blue eyed blonde baby (I don't want to put to much information due to it being on the internet) if you are reading this, i have your precious book, feel free to contact me somehow, i don't know how as I'm not very tech savvy and i won't put my personal number up here

wickedelf 0 votos
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I have received someone's wedding album. Amy & Adam in New York. But I am missing a wedding album for a client Audrey and Sean. If you have mine and I have your's, I would be willing to ship it to you??

JazzyPhoto 0 votos
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