Publicación

21 seguidores Seguir
Avatar
28

Failed to create a secure connection

I am having a hard time getting booksmart to upload my book to the site.  It keeps saying Failed to Create a secure connection.  I have done everything that they suggest. I don't have any type of firewall and I am connected to the internet.  Any suggestions?

mbderby

Iniciar sesión para dejar un comentario.

53 comentarios

Avatar
1

I've been having this exact same problem. Definitely an issue at there end if more than one of us is having it.

Robert Mann 1 voto
Avatar
0

Same for me

I have tried with 2 differents computers. Switch off all firewall, reinstall booksmart, change password, etc...

Still no possibility to upload a book.

 

A lot of time wasted in book creation, without any solution to print them !!!

 

HELP !!!

nyxaither 0 votos
Avatar
0

I am glad to know that it isn't just me. I submitted a help ticket, but it says it is still waiting to be assigned.  I have spent hours working on those books. Hoping that the issue is resolved so that we can get our books printed.

mbderby 0 votos
Avatar
0

Wow! The same thing happened to me last night Friday, 01-22-2016.

I keep getting the same alert ; "Failed to create a Secure connection. I have tried everything. I'm almost in tears because I can't move on. My project is ready to go, but it is inside of Booksmart and would take forever to start over in something else.

Melvin Doster 0 votos
Avatar
1

me too! I hope Blurb will do the right thing and extend their offer window accordingly, once fixed :)

skylerboodie 1 voto
Avatar
0

I've had the same problem over the past 24hr. I'm getting the message "Failed to Create a Secure Connection" every time I try to connect from Booksmart to Blurb. Given Blurb must be aware of this issue it would be useful for them to post a message on their website advising of this problem.  It would avoid others wasting countless hours trying the things they suggest, none of which work.

TrevorMori 0 votos
Avatar
1

So relieved to read others are having the same problem.  I agree that I trust they will extend the discount's validity period.  I am so, so, so frustrated!!

Naomi McKeown 1 voto
Avatar
1

Hello, Blurb?  Are you there?  Can someone please provide some information on this issue?

Naomi McKeown 1 voto
Avatar
0

Me too; have just posted a new comment hoping that Blurb will still honour the 35% discount soon to expire! Is it their fault?

daveatvale 0 votos
Avatar
0

I'm also having this problem! Tried disabling firewall and anti-virus programs but still getting the same error message :(

ullsi 0 votos
Avatar
0

ME TOO I spend weeks to prepare this book but now I can't seem to upload it ??

HELP 

I sent a request but no response ... 

THANKS for your help 

I have no firewall and a new Mac ... with no specific corporate setting 

 

Ophelia 0 votos
Avatar
0

Is anyone from BLURB HELPDESK reading this and can guide us if it is a general issue ???

and how to ensure that we can still benefit from the promo QUEST16 as deadline is approaching 

THANKS 

Ophelia 0 votos
Avatar
0

 I have the same problem on my PC Server and notebook as well. This is probably problem with Blurb services! PLEASE could somebody from Blurb to help? I have a plan to order book but with this services - no deal!

Jiri Rozinek 0 votos
Avatar
0

Same problem ! And no response from the support desk of Blurb....

annedelcourt 0 votos
Avatar
0
Same problem here. I created a new account, no luck. Then I transferred my books to another computer. Still issues. My husband is an IT guy and he couldn't figure it out; he thinks there is a bug. I have 5 books ready to order and can't start over elsewhere. Come on Blurb, fix this!
starlitkerr 0 votos
Avatar
0

I am having the same problem, was hoping to take advantage of the 35% off but I cant upload my book.

Come Blurb sort it out.

Darrenphoto 0 votos
Avatar
0

I am also having the same problem.  I have spent the day trying to figure this out and I have tried everything!  I hope Blurb can figure this out and still allow us to use the discount code.  I submitted a request, but am still waiting to be assigned.

aheddy 0 votos
Avatar
0

Hi There, I have tried 3 different computers and spent over 3 hours trying to upload my book, all without success. I messaged the Twitter account for assistance without as response. I wonder of the upload server is malfunctioning. Will you be extending your "QUEST35" code?

I am running BookSmart v. 3.4.7.34818_en_US on Windows 7 as well as Windows 10.

smrtcar 0 votos
Avatar
0

Finally blurb have woken up!!

 

Had this message:

 

"I'm sorry to hear of the trouble uploading your BookSmart project. As of Jan 24, 2016 if you are not using BookSmart version 3.4.8.34820 or greater, you will no longer be able upload books using an older version of BookSmart. We apologize for the inconvenience, however this is a required security update to bring BookSmart up to date with latest security and privacy practices. [...]"

 

So get downloading the latest version of blurb people, and hope your book still works! I didn't get any answer to my question about extension of the offer window tho .....

skylerboodie 0 votos
Avatar
0

During the numerous hours wasted trying to solve an issue that I thought was at my end, I downloaded Blurb's latest version available of BookSmart 3.4.7 3.4.7 34818 on Saturday 23 Jan and it still didn't work. Not surprising given they now say that as of  Jan 24, 2016 you must have BookSmart version 3.4.8.34820 or greater. Sorry Blurb but that's not really a very satisfactory way of dealing with your customers by not advising beforehand.

TrevorMori 0 votos
Avatar
0
I downloaded Booksmart TODAY (like 5 hours ago) for the first time on my new laptop and they gave me the 3.4.7 version, not 3.4.8. WTF! Thanks for reporting back, since Blurb never did.
starlitkerr 0 votos

Comunidad no está disponible en este idioma

Centro de Ayuda