My order arrived damaged (no binding on the bottom pages at all), and I'm trying to get this error corrected. I understand that Blurb is experiencing a high volume of requests and longer response times, but it's been a month now since I've been trying to contact customer support with Blurb, and I haven't heard back at all. This is quite a bit longer than I would expect for even a delayed response time. How can I get support? Please help!