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There Was An Error In My Order and I Can't Get Support

I have created a 5-volume set of family Christmas photo books, and I decided to order a complete set for my daughter. Nearly $1000 worth of books! When my order was delivered, I discovered that I had received Volumes 3, 4, and 5 but I had received two Volume 1 books; there was no Volume 2. Oddly, one of the Volume 1 books had the slip cover for Volume 2. A simple error, I thought. I wrote to Support and got a ticket number. Then, during the holidays, I received an email saying that Blurb was clearing out support tickets and that I needed to respond to the email if I still had a support issue. So I responded to the email. And then I wrote another email yesterday. I have had no response from Blurb at all. Help!
Barry Diller

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Hi Barry, 

I am sorry about the error in your last order. We are currently receiving a higher than normal volume of requests, so we greatly appreciate your patience while we handle them. We have received your requests and one of our agents will get back to you as soon as possible to handle this for you.

Mutuala M.
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