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nobody responding to questions

I've now sent three emails on the same subject, but nobody with Blurb has responded. I see someone else has had issues with lack of response. They are ALWAYS great at responding. Does anyone know what's going on?
Pamela Meistrell

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Hi Pamela, 

I am sorry you have not received a response in a timely manner. I was able to locate your support request and see that you were helped by our Customer Support team. If you have any further questions, please feel free to update your support request

Mutuala M.
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