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HEIC Photos will NOT upload to BookWright

Help! My Iphone 11 is taking HEIC pictures, and they will not upload into BookWright. Please help so I can continue to make my family picture albums with your amazing books.
Rachel Kahler

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Hello Rachel, 

 
I am sorry your pictures will not upload into BookWright. This is something that our Customer Support team can help you with. I’ve created a ticket for you and someone will reach out to you soon.
 
 
Mutuala M.
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5 comments

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Hi, im having the same issue. were you able to find a solution?

kim

kim muai 0 votes
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I am also having the same issue. Did they manage to sort it for you? Currently i am having to convert them all to JPEG before i can use them!

sallyness3 0 votes
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yes, you have to convert them all. I did a mass conversion program for pictures for the last three years and converted them in large batches, It took me almost a day and a half (converting 4500) images and restoring them back to iPhoto, then deleting all the HEIC images. huge pain. Im bummed apple didn't tell us we could opt out of that setting and that it could be a compatability challenge down the road.

kim muai 0 votes
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If you Google it you can go into your settings on your iPhone and change back the dot HEIC format to the normal picture format as a default.

AtysLucifer 0 votes
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