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Returned to Sender in Transit?

I placed an order on July 27, 2020 and received a shipping notice on July 30, 2020. The day that the order was shipped, UPS tracking indicated that it was "returned to sender" and I have not received any updated information about the order. I submitted a support ticket on August 12, but as of 11:15 AM on August 25, I have not received any response. Is there an alternate way to contact Blurb to find out when the book order will be fulfilled?
ahinesdesign

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Hi, 

I am sorry to hear your order was returned. I was able to locate your support request and see that you were helped by our Customer Support team. If you have any further questions, please feel free to update your support request.

Mutuala M.
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