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Is customer support closed?

I have made several requests to customer support with no response. I am sitting here waiting for an answer so I can order my books. Is anyone getting answers or am I just wasting my time and delaying my book?
llandy

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Hi, 

I was able to locate your support request and see that you were helped by our Customer Support team. I apologise for the delay in getting back to you. If you have any further questions, please feel free to update your support request. 

Mutuala M.
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