If BookSmart can't connect to Blurb's servers, book uploads will fail. Here are some tips to help troubleshoot if you're having problems uploading your BookSmart book:
1) Use the latest version of BookSmart: As of January 2016, you will not be able to upload books using versions of BookSmart older than version 220.127.116.11820. We apologize for the inconvenience. This is a required security update to bring BookSmart up-to-date with the latest security and privacy practices.
Download the latest version of BookSmart here. Once you update your BookSmart software, try uploading your book again.
2) Log in to your Blurb account: Log in to your Blurb.com account using either your email address or Blurb username. Please note that both of these are case sensitive. If you're already logged in, click the Log Out link in the top right of blurb.com and then log in again to ensure your credentials are correct.
3) Temporarily disable local security software such as anti-virus programs or firewall settings.
If you're using BitDefender, please note that it can prevent BookSmart from reaching our servers and cannot be easily disabled. BitDefender users may be able to successfully upload files by disabling real-time virus protection.
4) Adjust your network proxy/firewall, Internet Service Provider proxy/content filters: Network or ISP level firewalls, proxies, and filters allow your browser to connect to blurb.com, but won't allow the BookSmart application to do the same thing. Even if you're the network admin, these types of connection issues can be difficult to tackle. Try uploading from another location.
Still having issues? Please contact us for further troubleshooting.