Troubleshoot a BookSmart crash

  • Updated

It's rare, but when BookSmart crashes it can be quite frustrating.

Common causes of a BookSmart crash:

  • Did you recently paste text into BookSmart? Text pasted from a web page can contain hidden elements that BookSmart does not understand and can cause it to crash.
  • Did you import an image right before the crash? The image may have issues.
  • You may be working with a corrupted font. Many fonts freely available online are not well built and can cause problems.

Try to remember if you recently added any such text or images, or used any unusual fonts. Deleting these pages and re-building the pages without the same font, pasted text, or image will usually remedy the crash.

If BookSmart continues to crash, please let us know.

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